Service Coordinator, £13.60 per hour, Kilmarnock, Temp to Perm

Benefits:

• Pay rate of £13.60 per hour.
• Working hours: Monday to Thursday 8:00am – 5:00pm, Friday 8:00am – 3:00pm.
• Paid hours: 40.5 hours per week.
• 30-minute unpaid lunch break per day.
• Temp-to-perm opportunity offering long-term career stability.

Responsibilities:

• Answer incoming telephone calls and emails in a professional and courteous manner.
• Accurately log job requests onto the internal CRM system.
• Book jobs for clients and prepare job, contact, and description details within the CRM.
• Schedule operatives’ jobs efficiently, taking geography and priority into account.
• Dispatch job details directly to engineers’ PDAs.
• Provide day-to-day administrative support across all contracts.
• Liaise effectively with clients, customers, contractors, and internal departments.
• Ensure agreed processes, procedures, customer service standards, and timescales are consistently met.
• Communicate clearly and effectively via telephone and email.
• Support continuous improvement initiatives and adapt positively to change.
• Undertake any other reasonable duties as requested by the line manager, with duties reviewed as part of performance appraisals.

Requirements:

• Previous experience in a customer service or administrative role.
• Positive, can-do attitude with a strong customer-focused approach.
• Excellent telephone manner and strong verbal and written communication skills.
• Ability to empathise with customers and maintain high service satisfaction levels.
• Strong attention to detail and excellent organisational skills.
• Confident team player who is approachable and leads by example.
• Ability to use initiative while recognising when escalation is required.
• Highly PC literate, particularly with Excel and database systems.
• Confident using CRM systems and navigating multiple screens.
• Ability to analyse information, take ownership, and solve problems.
• Awareness of Health & Safety requirements, with excellent interpersonal skills and flexibility.

About Our Client: 

This expert provider specialises in professional alarm system installation, CCTV surveillance, access control and fire safety solutions for both residential and commercial properties. With advanced smart systems offering remote monitoring via mobile devices and comprehensive maintenance plans to ensure reliability, customers benefit from peace of mind and improved property protection. The team handles job scheduling, system commissioning, inspections and ongoing support with a commitment to high customer service standards. From tailored security designs to 24/7 monitoring support, this reputable security solutions company delivers dependable, technology-driven protection you can count on.